Welcome to Community Alert, LLC.  We are committed to protecting the privacy and security of your personal and health information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our medical alert devices, mobile applications, monitoring services, and related offerings (collectively, the “Services”).

Because we provide medical alert and emergency response services, some of the information we collect may qualify as Protected Health Information (PHI) under applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

1. Information We May Collect:
2. Personal Information

• Full name
• Address
• Phone number
• Email address
• Date of birth
• Emergency contact information
• Payment and billing information

1. Health and Medical Information

• Medical conditions (if voluntarily provided)
• Medications (if voluntarily provided)
• Mobility limitations
• Physician contact information
• Emergency response history

1. Device and Usage Information

• Location data (GPS-enabled devices)
• Device ID and serial number
• Call logs and activation records
• IP address
• Browser type
• Cookies and tracking technologies

1. Communications

• Customer support inquiries
• Recorded calls (for quality and safety purposes)
• Emails or chat communications

2. How We Use Your Information

• Provide 24/7 emergency monitoring and response services
• Dispatch emergency services when needed
• Communicate with designated emergency contacts
• Process payments and manage subscriptions
• Provide customer support
• Improve device functionality and service quality
• Comply with legal and regulatory obligations
• Prevent fraud and ensure system security

We only collect and use health-related information as necessary to deliver medical alert services.

3. HIPAA and Health Information

If we collect Protected Health Information (PHI), we comply with applicable provisions of the Health Insurance Portability and Accountability Act (HIPAA). PHI is used and disclosed only:

• To provide emergency monitoring services
• For payment processing
• For healthcare operations
• As required by law

4. Location Data

Our medical alert devices may use GPS or cellular triangulation to determine your location during an emergency. Location data is used solely for:

• Emergency response coordination
• Service functionality
• Device troubleshooting

Location tracking occurs only when the device is activated or as disclosed in your service agreement.

5. Sharing of Information
6. Emergency Responders

• 911 operators
• Police, fire departments, EMS

1. Service Providers

• Payment processors
• Cloud hosting providers
• Monitoring centers
• Customer support vendors

1. Legal Requirements

We may disclose information if required by:

• Court order or subpoena
• Government investigation
• Applicable law or regulation

We do not sell personal or medical information to third parties.

6. Data Security

We implement industry-standard security measures, including:

• Encryption of sensitive data
• Secure data centers
• Access controls and authentication protocols
• Routine security audits
• Employee confidentiality training

While we take reasonable precautions, no system can guarantee 100% security.

7. Data Retention

We retain personal and health information:

• For as long as your account remains active
• As required for regulatory compliance
• As necessary to resolve disputes or enforce agreements

When no longer required, data is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion (subject to legal requirements)
• Request a copy of your data
• Restrict certain processing
• Withdraw consent where applicable

To exercise your rights, contact us at:
Email: support@communityalertllc.com
Phone: 888-343-7010

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and usage
• Enhance user experience

You may disable cookies through your browser settings; however, some features may not function properly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our Services after changes constitutes acceptance of the revised policy.